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TISKA by Tekstina d.o.o.
Tovarniška cesta 15
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Frequently asked Questions
Payment & Shipping
Which payment methods do you accept?
You can pay for your order through Paypal or we accept different credit cards (Visa, Mastercard, American Express, Discover).
How do I place an order?
Placing an order on tiskafabrics.com is like placing an order in an ordinary web shop. The process varies a bit, whether you decide to print your own design on fabric or one of our exclusive patterns. If printing your own design, take a look at the steps, described here. If you want to print one of our patterns, firstly browse through our library of different styles of patterns here. You can filter them based on the colour you need or the design style you prefer. Once you select a pattern, you click on it, and you will be forwarded to the editor. In the editor you can scale the size of the pattern, and on the left side you can see how it will look like on fabric. Select the fabric type you need (hopsack, cotton poplin, jersey, etc.), and after that type in the amount of fabric you need. You can order the fabric up to 0,1 meters precisely (in decimetres), but the minimum order quantity is 0,5m. Beside that, you can choose to buy a sample of 20x20cm or 40x40cm, to see how the design will look like on the chosen fabric. We highly suggest you buy a sample before you place an order for larger quantity of fabric. Lastly chose the repeating style of the design pattern that looks best to you – standard, half drop, half brick, full mirror, basic mirror, no repeat. Click “ADD TO CART” and continue to the CHECKOUT or continue shopping more items. Remember to CREATE a TISKA Account to follow the progress of your order, save your favourite designs and see your order history. Beside that, you will have access to special deals, available only for registered customers!
Which countries do you ship to?
At the moment we ship to all EU countries, except Malta and Cyprus. We ship to Austria, Belgium, Bulgaria, Czech Republic, Germany, Denmark, Estonia, Spain, Finland, France, Greece, Croatia, Hungary, Ireland, Italy, Lithuania, Liechtenstein, Luxembourgh, Latvia, the Netherlands, Poland, Portugal, Romania, Sweden, Slovakia, Slovenia.
How long does it take to get my order?
We try to process and print your order within 3-5 working days. After that you only have to wait a couple more days for the package to arrive. The delivery time depends on the shipping country. The standard delivery time is from 2-7 days. You can choose express delivery, which will take from 1-2 days. Check our Shipping Policy here.
Can I return my order, if I am not satisified with the purchase?
The fabric you ordered was printed upon demand, especially for you. That is why for custom orders, exchanges and returns are not available. In case the fabric you have received is damaged or has any other defects, we will gladly replace or refund your order. Check out our Return Policy in the Terms & Conditions’.
I am a fashion design student, do I get any student discount?
Sure, we are always happy to support young designers and sewists on their creative path. Drop us a message here, and we will get back to you with a discount code.
Do you have special pricing for business customers?
Yes we do. If you own a business and you would like to buy large quantities of custom printed fabric, we have special offers for you. Register here and get access to TISKA for businesses.
How much does fabric printing at TISKA cost?
Our fabric print on demand service starts at 24.50€ per linear meter of printed fabrics. The price varies, based on the material you choose and the VAT rate in your country. If you are a member of TISKA Community, you get 3% OFF on all orders. Subscribe & Join our Community! We offer different pricing options, for business customers. Register here and get access to TISKA for Businesses. Or send us a message if you are a student and would like a student discount.
Can I order a sample of fabric with a desired print, before placing a bigger order?
Yes, of course. We always suggest you test how the design will look on the fabric type that you want to order. For this reason we offer Sample Swatches (20x20cm) or Fat Quarters (40x40cm) of fabric, so you can print a sample and get the look & feel of the print on the specific fabric of your choice. How do you order a sample? After you choose the pattern you want to print or you upload your own pattern, you will be forwarded to the Editor. In the Editor you can see the option to buy a sample swatch or a fat quarter of the specific fabric with the selected pattern on it.
How can I choose the right fabric type for my sewing project?
Depending on what you want to create, a certain type of fabric, might work better then the other. The help you decide among TISKA’s fabrics we have created TISKA’s Swatchbook. In the swatchbook you get a sample of all our fabric types, so you can touch it and feel it with your own hands. This way you won’t be in doubt, if you have chosen the right fabric for your sewing project. You also have the option to sort the fabrics by need. Simply go to the fabrics page and click on the “Fabrics by need” filter and select the end product that you want to create. You will get the list of fabrics, that are appropriate for your project.
What kind of fabric inks do you use for printing?
TISKA’s textile, is printed using eco-friendly pigment inks. Our chemical suppliers are EU located and certified according to the EU standards. Water-based pigment inks that we use, are considered one of the most environmentally friendly and sustainable ink options available for the textile printing industry. Its advantages are:
- Less water consumption – severe washing is not required
- Non-toxic and biodegradable ink
- Lower energy consumption
How do I prepare my design file for print?
If you decide to upload your own pattern design to print it on fabric, we suggest you follow the guidelines below:
- Resolution – up to 600dpi, we do not suggest lower than 300dpi
- Image Size – up to 100MB
- Image format – JPG/JPEG/PNG
What fabrics do you print on?
You can choose from various fabric materials, from natural to synthetic. We print on cotton, lyocell, viscose, and others. Following the trends, we are always on the lookout for new and interesting materials, that could be useful for you, to include them in our offer. Check out our fabric offer here and subscribe to our newsletter to receive a notification, when new fabric options are added to our offer!
What are the shipping costs and options?
Your order can be shipped via standard/economy (2-7 working days) or express (1-2 working days) delivery service. The price of delivery starts at 3.99 EUR (VAT included). The delivery costs vary, based on the quantity (weight) of the fabric ordered and the shipping country. Check the delivery price during the check-out process, after you enter the delivery address.